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Doğadayız Digital Service Agreement - Summer Programmes

DIGITAL SERVICE AGREEMENT

This agreement is the Doğadayız Package Tour Service Agreement for the organizations to be held within the year 2026 and it aims to guarantee the rights of both parties. It has been concluded between the dogadayiz.net e-organization owned by Doğadayız Doğa Sporları Tur. Sey. Taş. Tic. Ltd. Şti. (hereinafter referred to briefly as Doğadayız in this agreement) on the one hand, and the participant who purchases the organization on the other hand.

This agreement is valid for the period from the booking date until the end date of the purchased organization. The products are offered for sale, together with all their details, on the www.dogadayiz.net website. All product pages on www.dogadayiz.net bear the nature of a digital brochure intended to protect consumer rights within the scope of the Package Tour Contracts Regulation dated 15/05/2020 and numbered 31128, Chapter 2, Article 5. The participant is deemed to have read and understood the product bearing the nature of a digital brochure and to have purchased it within the scope of the responsibility of an informed consumer.

1 – BOOKING

1.1 – When the booking that the participant makes through our website is completed, the participant receives an e-mail containing the package information at the e-mail address stated in the booking form. The hotel check-in and check-out dates are indicated in the e-mail. The duration of the service is provided on the dates purchased by the participant.

1.2 – In bookings created by the advance payment method, the remaining payments are collected in CASH at the hotel. Participants who wish to make their remaining payments by credit card as a single instalment upon check-in at the hotel may make their payments with a 5% service charge.

1.3 – In the event that the participant does not check in at the hotel for any reason and does not notify us of this, he/she has no right to the service at the end of 24 hours. If he/she has given notification, he/she may join the organization on the date he/she wishes; however, this does not change the previously determined check-out day and programme flow of the organization. The participant may not claim the activities that were carried out on the days he/she did not attend. No discount is applied to the price.

IMPORTANT: This does not apply to products with the training holiday concept. In all our training holiday programmes, attendance is compulsory between the start date and the end date of the programme.

IMPORTANT: During booking, the former participant discount and the referral system are not applied in any of the Free programmes ( Fethiye, Ölüdeniz and Marmaris ). 

IMPORTANT: Before 15 June and after 15 September, the Doğadayız organization has the right to cancel or change the programme in cases such as insufficient participation in the programmes to be held every week. Participants are advised to make their tickets flexible ( changeable) according to their means of transport. In the event of cancellation, our organization is not responsible for any loss incurred by the persons concerned.  

2 – TRANSPORTATION

2.1 – The main transportation of the participant to the district in which the activity programme is held shall be provided by the participant himself/herself, while the intermediate transfers to be made from the hotel to the activity areas are included in the package programme.

Important: For Marmaris Packages, two-way bus terminal transfers, and for Fethiye Packages, two-way transfers between the bus terminal and the hotel, are included in the package programme. 

3 – ACCOMMODATION

3.1 – Accommodation shall be provided at the hotels specified within the selected package. If the service cannot be provided at the designated hotels due to an unforeseeable reason, it shall be provided at another hotel of the same standard and with the specified content.

3.2 – Check-in to the rooms is from 14.00 onwards, as is the case with international standards. For our Fethiye programmes, our participants must be at the hotel at 08.00 in the morning in order to catch the first day's activity. Check-in to the rooms will take place after returning from the tour. Within the scope of guest satisfaction, the organization endeavours to hand over the participants' rooms in the morning, according to the order of arrival at the hotel, if there is availability at the hotel.

3.3 – Participants coming with their spouse/partner are accommodated in 2-person rooms; participants coming with a group of friends are accommodated in 2- or 3-person rooms in line with the number of persons they stated during booking; and participants coming alone are accommodated in 2- or 3-person rooms together with same-sex participants who are also coming alone, depending on the availability of the hotel.

Important: In the Ölüdeniz and Marmaris Packages, accommodation in 3-person rooms is not provided. Accommodation is provided only in 2-person rooms.

3.4 – Selection of the rooms available at our hotel is not possible. The organization reserves the right to allocate the rooms and to assign participants to the rooms.

3.5 – On the day of check-in at the hotel, the rooms are handed over to the guest ready, with the bed linen changed and all other cleaning completed. General room cleaning is carried out every day. Pillowcases, bed sheets, duvet covers and bath towels are changed 1 time in the middle of the week. Apart from this,  in the event of force majeure that may arise, support may be obtained from the reception free of charge, and in the event of a personal change request by the guest, in return for a fee that may be determined by the hotel.

3.6 – At Seril 2 Otel, breakfast and dinner will be served at the hotel (a designated à la carte menu), and lunches will be served at the activity as a set menu. Soft drinks during breakfast & dinner, and 1 starter drink ( domestic ) from the alcohol group determined by the hotel during dinner, are provided free of charge.

Important: In the Fethiye Perdikia Hill Otel and Marmaris Arbatt Hotel Packages, the all-inclusive service is provided between 14.00-23.00 on the day of check-in, and on activity days from the return from the activity until 23.00. Participants who waive the activity and wish to stay at the hotel must make an extra payment to the hotel in order to benefit from the all-inclusive services during these hours.

3.7 – If the hotel has availability, participants may check in to the hotel 1 day early by making an early check-in booking.  ( This is valid only for programmes with accommodation at the Seril hotel. Early check-in service is not provided in programmes with accommodation at the Arbatt and Perdilkia hotels.) In this case, prior notification must be given during booking. The early accommodation fee is added to the package price as an extra. For early check-ins on Saturday, during booking 2 options are offered. For check-ins before 21.00, dinner is included in the price. In the option of check-in after 21. 00, dinner is not included. The pricing has been determined accordingly. Our participant may select the option he/she wishes at the booking stage and add it to his/her cart, and may benefit from the services in line with his/her selection on the day of check-in. If early check-in has been purchased by the guest but the guest has not checked in at the hotel or has checked in late, Doğadayız shall not make any refund to the person, since it has reserved the room for the guest and has not been able to sell it to anyone else.

Important: In the Fethiye Activity Holidays, for our participants who purchase early check-in on Saturday, depending on the time required for your rooms to be cleaned and handed over to you, the room check-in time may start as of 14.00 and continue until 18.00. During the period until the room is handed over, you may benefit from the pool and beach facilities.

Important: Early accommodation service is not provided in the Ölüdeniz and Marmaris Activity Holiday Programmes ( Perdikia and Arbatt Otel ), nor in the Wednesday check-in 3-night 4-day accommodation programmes of the Fethiye / Çalış programmes ( Seril Otel ).

4 – INCLUDED SERVICES

4.1 – The activities and services contained in the package you have selected are included in the price. No refund may be claimed on account of a service that has not been used.

4.2 – The photographs and videos taken during the activities are given to the participants as a gift at the end of the week. No discount or refund may be claimed on account of activities for which photographs and videos could not be taken due to unforeseeable reasons. The image quality and the devices with which the footage is taken are accepted by the participant as they are, within the available means and conditions.

4.3 –  The participant accepts, in accordance with the KVKK (Turkish Personal Data Protection Law), that the photographs and videos taken during the organization and given to him/her as a gift may be used in the posts and advertisements to be made on the organization's social media, website and similar publication channels. The use of the photographs and videos does not give rise to any copyright in his/her favour. 

Important: The photographs and videos of the paragliding activity included in the Fethiye Ekstrem programme are taken as standard GoPro footage and are given as a gift. 360-degree footage is not included in your package. If the passenger wishes, he/she may purchase the 360-degree footage from the pilot with whom he/she has flown, in return for a fee. If, for any unforeseeable reason, the standard GoPro footage that is to be given as a gift cannot be provided, the organization shall make a refund of 300₺ to the passenger. This does not give the passenger the right to a repeat flight or any similar right.

Important: In the Scuba Diving Training programmes,  underwater footage is not included in the package programme. Participants who wish may request special footage by giving notice prior to the activity and may purchase it in return for the current price applicable on the date of the request.

Important: The photographs and videos of the paragliding activity included in the Fethiye Ekstrem Programme are taken as standard GoPro footage and are given as a gift.

Important:The Fethiye 7 Free and Fethiye 3 Free programmes do not include photograph and video shooting, group leadership service, or the alcoholic starter drink consumed at the hotel during dinner.

Important: In the event that the paragliding activity included in the Fethiye Ekstrem, Ölüdeniz Ekstrem and Ölüdeniz Mini Activity Holiday Programmes cannot be carried out due to adverse weather conditions or any organizational reason, it shall, as a matter of priority, be organized in such a way as to be provided on a suitable day during the holiday, if this can be arranged. However, if the activity cannot be provided, a refund shall be made to the participant. The refund amount is 3.500₺. 

Important: In order for the diver identification cards that are sent after successfully completing the CMAS 1 and 2 Star training to be shipped, it is important that you fill in your contact details completely when making your booking. Our organization is not responsible for situations such as the diver identification cards not being sent or being lost as a result of contact details being declared incompletely or incorrectly.

5 – CONDITIONS OF PARTICIPATION

5.1 – Persons between the ages of 18-49 who are healthy, who are able to perform their daily activities and who have no physical or mental problem preventing them from performing the activities may participate.

Important: Chronic ear problems, mental disorders and substance addiction, epilepsy, cardiovascular disease, blood pressure disorders, respiratory system diseases and diabetes constitute an obstacle to the scuba diving activity and to scuba diving training. If you have such a chronic condition, you must obtain a “Fit for Scuba Diving” report from your doctor. Since a guest who does not make a declaration and does not fulfil the duty of disclosure shall be deemed to be healthy, the guest has accepted and undertaken that Doğadayız shall bear no liability whatsoever, and that no liability shall arise for Doğadayız, for any and all damage suffered by the non-declaring guest during the activity, or to be suffered thereafter, on account of the activity.

Important : In all mix programmes formed by combining 3-night 4-day activity and training holidays, the age limit is between 18-49 years of age. 

Important: In all mix programmes formed by combining 3-night 4-day activity and training holidays, the ability to swim at a basic level is required.

Important: The age limit for participation in our Scuba Diving Training packages is between 12-55 years of age. Persons between the ages of 12-18 who wish to participate may participate accompanied by a parent/legal guardian. 

Important: In order to be able to participate in the Paragliding Training Holiday Programme, the documents specified in the programme details must be obtained in full and must be kept with you at the start of the training. Persons whose documents are not complete may not participate in the training activities.

6 – HOTEL RULES

6.1 – The rooms and their fixtures shall be used by the participant in a clean and careful manner. Everything is checked at the time of handover. They are handed over in sound and working condition. Likewise, at the time of return, all fixtures are taken back in sound and working condition. The damage(s) caused by participants who are found to have acted intentionally, negligently or carelessly shall be compensated by them.

6.2 – Smoking is not permitted in the rooms or in the common areas.

6.3 – Food and beverages may not be brought in from outside.

6.4 – Pets are not accepted at the hotels.

6.5 – In order that the other participants staying at the hotel are not disturbed, the freedom of another person may not be restricted  through individual behaviour and his/her peace may not be abused. Participants are obliged to refrain from any and all conduct and behaviour at the hotel of a kind that is not accepted by society or that would be contrary to the sensitivities of society. If these and similar situations are detected, the persons concerned shall be warned or the service shall be terminated. In this case, the fee for the services that the participant has not received shall not be refunded and his/her relationship with the organization shall be severed.

6.6 – It is prohibited to bring any kind of illegal narcotic substance into our hotel and activity departments. The responsibility for this lies with the guest. In the event that such a substance is detected, the relevant law enforcement unit shall be notified and  legal proceedings shall be initiated against the persons concerned. They shall be excluded from the organization upon the intervention of the law enforcement unit.

6.7 – Managers and leaders have the authority to expel those participants who do not comply with the rules. The participation fee of a person who loses the right to participate in the organization for any reason, or who is expelled, shall not be refunded.

7 – RISKS AND RESPONSIBILITIES

7.1 – As is the case in all nature sports, the participants have accepted this agreement in the knowledge that, in all activities to be carried out such as paragliding, rafting, scuba diving, jeep safari, canyoning, boat tour, atv safari, horse safari, adventure park, canoeing, snowboarding, skiing and the like, there are certain risks inherent in the nature of nature sports and extreme sports, that accidents of a foreseeable or unforeseeable kind may occur, that adverse situations may arise, and that, in connection with all of these, there is a possibility of suffering psychological or physical harm.

7.2 – With regard to the digital service agreement that is sent, after purchase, to the e-mail address that the participants stated during booking, it is deemed that they have read and understood this information conveyed by Doğadayız and have decided of their own free will to participate in this organization.

7.3 – They are aware that, in the event that they suffer harm as a result of possible foreseeable or unforeseeable accidents, for the damage that will arise they may benefit only from the rights granted to participants within the scope of the activity insurance policies taken out by Doğadayız, and that their treatment may be carried out only by the health institutions with which the insurance company has an agreement and within the stated scope. They are aware that, as a precaution for situations other than these, they may, if they wish, take out their own extended domestic travel health insurance.

7.4 – In package tours with accommodation that also include nature sports and activities, within the scope of the Tourism Law dated 14/09/1972 and numbered 1618;

Within the scope of these insurance policies that have been taken out, the rights of the parties
are secured within the content and coverage of the aforementioned insurance policies.

Important: Our guests who make deep dives by purchasing Scuba Diving Trainings and the Scuba Diving Experience Package must not fly for 24 hours after diving. Our participants who will return by air are aware that they must fly at least 24 hours afterwards.

Important: Our diving centre is a diving centre licensed by CMAS, PADI and SSI. During the year, a situation may arise in which our organization makes updates to the stated CMAS, PADI, SSI systems where deemed necessary, or terminates its existing agreements. In the event of such licence updates and changes, in the certification of the certificate our trainees have chosen, it may be possible for them to be certified in such a way that there is no loss of rights, provided that the training content, the standards and the instructors delivering the course at the same training level are the same. Our organization reserves this right.

7.5 – In all activities, the participants accept that they will use, within the framework of the safety rules and in accordance with its intended purpose, any and all vehicles, materials and equipment provided to them for the performance of the activities. The participant is personally responsible for any adverse consequences that occur as a result of acting contrary to the safety rules. In this case, the participant shall not be able to benefit from the insurance rights and coverage. Doğadayız is not responsible for any and all pecuniary and non-pecuniary damage that may arise.

In the event that this equipment provided to the participants is damaged or lost, the resulting material damage shall be borne by the participants.

7.6 – Persons are obliged to comply with the activity times and with the safety rules stated in the activities.

The Doğadayız Organization exercises the necessary diligence by taking the required precautions and measures in order to minimise the accidents that may occur during the activities it provides.  Each of our participants who takes part in the organization is informed, within the scope of their free will, about the risks that may arise in nature sports. Upon the signing of this agreement by the participant, the participant accepts and declares that he/she has read and understood the agreement.

8 – RIGHT OF CANCELLATION-REFUND AND OF DATE CHANGE

In the event of cancellations and refunds for any reason, persons are obliged to notify the agency by e-mail. If the participant notifies by e-mail that he/she will not be able to attend the organization, in the Fethiye programmes up to 8 days before the start of the organization; in the Marmaris, Kaş and Ölüdeniz programmes up to 10 days before the start of the organization;

8.1 – Right of Cancellation and Refund:  The participant may cancel and receive a refund of  100% of the amount he/she has paid. The refund is made to the account of the person who made the payment within 14 business days.

8.2 – Right to Change the Date: The participant may postpone his/her right to another date within the same season. In the event that the person makes a date change, the price difference between the two periods subject to the change is calculated on the basis of the prices applicable on the date on which the person made the booking. If the participant wishes to use this right on a date with the same price, he/she does not pay any difference. In the event that he/she uses it on a date with a higher price, he/she pays the price difference. However, in the event that he/she selects a date with a lower price, no refund is made.

8.3 – Right of Transfer to Another Person: The participant may transfer the organization right he/she has purchased to another person. The transferee may receive the service after reading and signing the agreement.

8.4 – Right to Keep the Fee Paid on Credit: The participant may exercise the right to suspend his/her package and keep it on credit. In this case, the balance he/she has paid is kept on credit. The participant may use the balance kept on credit, in the amount he/she has suspended, on all products of Doğadayız within exactly 1 year as of the date of purchase. Any balance not used within this period remains with Doğadayız and is not refunded. For suspended balances, the right of cancellation and refund ends. In the event that suspended balances are reactivated, the current list prices apply.

The rights are applied only 1 time and up until the last 8 days remain.

8.5 – When the Last 8 Days Have Been Entered for Fethiye Programmes;

If a documentable and justified force majeure event has arisen, the participant may postpone his/her right to another date within the season, may transfer the organization right he/she has purchased to another person, or may exercise the right to suspend his/her package and keep the balance he/she has paid on credit for 1 year as of the booking date.

8.6- When the Last 8 Days Have Been Entered for Fethiye Programmes;

If there are no documentable circumstances that are deemed to be a legal ground for refund,

8.7 – When the Last 10 Days Have Been Entered for Ölüdeniz and Marmaris Programmes;

If a documentable and justified force majeure event has arisen, the participant may postpone his/her right to another date within the season, may transfer the organization right he/she has purchased to another person, or may exercise the right to suspend his/her package and keep the balance he/she has paid on credit for 1 year as of the booking date.

8.8- When the Last 10 Days Have Been Entered for Ölüdeniz and Marmaris Programmes;

8.9- When the Last 8 Days Have Been Entered in Fethiye Programmes; When the Last 10 Days Have Been Entered for Ölüdeniz and Marmaris Programmes;

9 – THE AGENCY'S RIGHT OF CANCELLATION – FORCE MAJEURE EVENTS

9.1 – The force majeure events set out in the laws; the events which arise on account of occurrences of an extraordinary and/or unforeseeable nature despite all necessary diligence having been exercised and all measures having been taken, and which constitute an obstacle to the commencement, continuation or completion of the package tour; and the events over which Doğadayız has no influence whatsoever, are deemed to be force majeure for Doğadayız and the Participant.

These events are;

9.2 – Doğadayız may, on account of all force majeure events which constitute an obstacle to the commencement or continuation of the trip despite all necessary diligence having been exercised, cancel or postpone the trip 24 hours before its start time or during the trip.

9.3 – Likewise, in cases it deems necessary, it may, provided that it notifies the participant, cancel the tours it has announced or for which it has taken registrations, in part or in full, before the start of the service. It may, within the same concept, change the names of the hotels within the scope of the service, the places stated in the programme and shown as places to be visited, and the order of the activities.

9.4 – If, despite Doğadayız having exercised all necessary diligence, certain activities cannot be provided during the holiday period on account of adverse weather conditions, official restrictions or similar unforeseeable force majeure reasons, Doğadayız shall propose another equivalent activity or activities in place of the said activity, or, in line with the participant's request, an amount equal to the cost of the activity as at the date on which he/she purchased it shall be kept on credit. It may be used for any activity of choice within 1 year. In addition to this, in the event that the person so requests, the activity fee shall be refunded for the service that could not be performed. Refund amounts are calculated over the activity cost amount as at the date on which the persons made their purchase  and are effected as a partial refund.

Important: If the circumstances stated in Article 9.4 have arisen, the refund amounts shall be effected by the organization within the week in which the service could not be provided, after a separate assessment has been made in respect of all participants by reference to their purchase dates, and after written information has been given to the persons concerning the refund amounts.

9.5 – Our participants who take part in the programme alone are accommodated with participants of the same sex in shared 2- or 3-person rooms. A situation in which the accommodation cannot be provided may arise on account of an incorrect declaration of gender during booking, and on account of this situation the participant may not benefit from the cancellation/refund rights.

10 – OTHER PROVISIONS

10.1 – In cases Doğadayız deems necessary, since guest satisfaction is given priority, it has the right to make additions to and deletions from the programme and all other services without giving notice. In such cases, not only is the participant's approval not required, but no right of cancellation or compensation arises in his/her favour. The amendments and updates to be made to the participant agreement also cover those participants who have created a booking beforehand and have not yet received the service.

10.2 – The participant's inability, for any reason whatsoever, to take part in one or more of the activities included in the organization, or the fact that an activity cannot be received because the participant's physical condition is not suitable, shall not give rise to any right of cancellation or compensation for the participant, nor shall the participant be deemed to have received an incomplete service.

10.3 – In the event that the participant decides to leave the organization on the grounds that he/she finds the service defective, he/she is obliged, within the scope of the duty to act in good faith towards the agency, to notify the organization in writing of any and all problems. A participant who leaves the organization without making a written notification is deemed to have used the service.

10.4 – Doğadayız keeps accessible and open, in the name of participant satisfaction, any and all channels directed at its participants, by means of leadership services, reception services, public relations and participant satisfaction, and complaint and suggestion channels. The participant accepts that, without notifying Doğadayız or Doğadayız  officials in writing of the problems he/she has experienced during the performance of the service, he/she will not act and will not make statements on any social platform in a manner containing unilateral rulings and judgments in such a way as to harm Doğadayız materially and morally. The participants accept and declare that, in any and all crises that may arise, they will not display conduct of a kind that would damage the organization without these channels being used.

10.5 – In the event that, after the performance of the service, the relevant bank or financial institution does not pay the service fee to Doğadayız on the grounds that the credit card used by the participant during booking belongs to someone else or that the purchase was made without the cardholder's knowledge, on account of its unjust or unlawful use by unauthorised persons, the participant is responsible for the service fee and for the damages that arise.

10.6 – The call centre number stated on our website is 0850 346 85 99. The calls made on this number are recorded in accordance with quality standards. Apart from this, calls made from any other number, including the other numbers stated on our website, are not recorded. Within the scope of KVKK information security, the retrospective guest call recordings are archived for 3 months and  are deleted thereafter. These recordings, which are archived in order to clarify any communication deficiencies that may arise, with a view to protecting producer and consumer rights, are not used for any purpose other than their intended purpose and are not shared with third parties.

10.7 – All participants who register for and obtain information about Doğadayız products via the website and via our customer services number are deemed to have given permission for promotional communications through the contact details they have provided. Participants are deemed to have given their permission unless they themselves cancel it.

10.8 – Even if it has not been signed by the participants, they are deemed to have learned, via www.dogadayiz.net, these terms of the agreement which shall be valid between the parties, and to have undertaken to Doğadayız to participate on these terms of the agreement.

10.9 – In the event of a dispute, the legal provisions to be applied and the Courts of Fethiye/ Muğla shall have jurisdiction. The TÜRSAB (Association of Turkish Travel Agencies) SCHEDULE shall be used in the resolution of the dispute. Any and all applications relating to the dispute must be made within 15 days following the end of the organization. The records and minutes of Doğadayız relating to the matter shall be taken into account as evidence.

THE ABOVE PROVISIONS, TOGETHER WITH THE BOOKING DOCUMENT, CONSTITUTE THE AGREEMENT, AND ALL TERMS HAVE BEEN NEGOTIATED, UNDERSTOOD AND ACCEPTED BY THE PARTIES OF THEIR OWN FREE WILL. 

Privacy – KVKK

I give my permission, in accordance with the KVKK, for the photographs and videos taken within the scope of the package tour I have purchased and/or given to me as a gift to be used in the posts and advertisements to be made on the organization's social media, website and similar publication channels.

The agreement was transmitted to me in a digital environment by means of a data storage technological infrastructure in which the data cannot be deleted; I have read it, understood it and accepted it.