DIGITAL SERVICE AGREEMENT
This agreement is the Doğadayız Winter Package Programme Tour Service Agreement for the programmes to be organised during 2026-27, and it aims to guarantee the rights of both parties. It is concluded between, on the one hand, the doğadayiz.net e-organisation owned by Doğadayız Doğa Sporları Tur. Sey. Taş. Tic. Ltd. Şti. (referred to in this agreement simply as Doğadayız) and, on the other hand, the Participant who purchases the organisation.
This agreement is valid from the booking date until the end date of the organisation purchased. The products are offered for sale, together with all their details, via the www.dogadayiz.net website. All product pages on www.dogadayiz.net serve as a digital brochure intended to protect consumer rights within the scope of the Package Tour Contracts Regulation dated 15/05/2020 and numbered 31128, Chapter 2, Article 5. The Participant is deemed to have read and understood the product, which serves as a digital brochure, and to have purchased it as a conscious and responsible consumer.
1 – BOOKING
1.1 – When the Participant's booking through our website is completed, the Participant receives an e-mail containing the package information at the e-mail address given on the booking form. The hotel check-in and check-out dates are stated in the e-mail. The service is provided on the dates purchased by the Participant.
1.2 – For bookings made using the advance payment method, a price difference applies as stated at the time of purchase, and the remaining payments are collected at the hotel in CASH. Participants who wish to make their remaining payment by credit card in a single instalment at hotel check-in may do so with a 5% price difference.
1.3 – If the Participant does not check in at the hotel for any reason and does not give notice of this, they have no right to the service after 24 hours. If they have given notice, they may join the organisation on the date of their choice; however, this does not change the previously set check-out day of the organisation or the programme schedule. The Participant may not claim the activities carried out on the days they did not attend. No price reduction is applied.
Important: This does not change the group's programme schedule on ski and snowboard training holidays. A guest who wishes to join the training after the programme has started takes part from the point at which they join; that is, no individual make-up training is provided.
Important: The sales price of the Bansko programme is set in EUR, and when booking through our website you can view the EUR / TL exchange rate equivalent. At the time of booking, you must make your payment in TL using the payment type you have chosen ( card or EFT/bank transfer). For card payments made via the virtual POS, the system will show you the TL equivalent of the programme price and charge your card in TL. For bookings made with an advance payment; the advance payment made via the virtual POS will be charged at the current exchange rate of that day. The remaining amount will be collected at the hotel in cash in EUR. For those who do not wish to pay in cash in EUR, a link will be sent via Paratika so that the remaining amount can be paid by card. When the remaining amount is paid, payment will be taken in TL based on the current exchange rate on the payment date.
2 – TRANSPORT
2.1 – The Participant's main transport to the district where the activity programme takes place is to be arranged by the Participant, while the transfers from the hotel to the activity areas are included in the package programme. ( Excluding the international Bansko Ski Tour)
Important: Return hotel – Kayseri Erkilet Airport / Ürgüp Bus Station / Kayseri Bus Station transfers are included in the Erciyes Ski & Snowboard Training and Experience packages; a return hotel - Kars Airport / Sarıkamış Bus Station / Sarıkamış Train Station transfer is included in the Sarıkamış Ski & Snowboard Experience package.
Important: The Bansko Ski Tour includes return coach transport between İstanbul and Bansko Ski Resort.
3 – ACCOMMODATION
3.1 – Accommodation will be provided at the hotels specified in the selected package. If, for an unforeseeable reason, the service cannot be provided at the designated hotels, it will be provided at another hotel of the same standard and with the specified content.
3.2 – As is standard worldwide, check-in to the rooms is from 14.00 onwards.
3.3 – Participants travelling with their spouse/partner are accommodated in rooms for 2; participants travelling with a group of friends are accommodated in rooms for 2 or 3, according to the number of people stated at the time of booking; participants travelling alone are accommodated, subject to the hotel's availability, in rooms for 2 or 3 with other solo participants of the same sex.
Important : Room capacities and room concepts vary from hotel to hotel. You can make your booking through our website according to availability for the number of people at the hotel you choose. Hotel and room planning is carried out according to the selections you made at the time of booking.
3.4 – Room selection at our hotel is not possible. The organisation reserves the right to allocate rooms and to place guests in them.
3.5 – At some of the hotels used for our winter programmes, a 1-day late check-out option is available, subject to availability. The hotels for our Erciyes programmes with Cappadocia accommodation are Masal Cave Otel and Kayadibi Cave Otel. Subject to hotel availability, a 1-day late check-out service is provided for a fee at Masal Cave Otel and Kayadibi Cave Otel on our weekend programmes.
In this case, our participants must give advance notice at the time of booking or, if you wish to request a late check-out after booking, you must send us your request by creating a support request through our website. The late check-out fee is added to the package price as an extra.
Important: For our Bansko programmes, the room type you select at the time of booking cannot be changed later under our hotel agreements.
3.6 – In the Sarıkamış programme, accommodation will be provided by Kayı Snow Dağ Oteli, which is part of the same establishment. The hotel providing accommodation may change for operational reasons. The services included do not change depending on the hotel's accommodation concept.
Our Sarıkamış and Bansko ski & snowboard programmes do not offer early check-in or late check-out.
4 – INCLUDED SERVICES
4.1 – The activities and services included in the package you have chosen are included in the price. No refund may be claimed for a service that has not been used.
4.2 – Photos and videos taken during the activities are given to participants as a gift at the end of the week. No discount or refund may be claimed for activities that could not be photographed or filmed due to unforeseeable reasons. The Participant accepts the image quality and the recording devices as they are, within the available means and conditions.
Important: Photo and video shoots are not included in the 3 Nights 5 Days Bansko Social Adventure Programme or the 3 Nights 4 Days Sarıkamış Social Adventure Holiday.
4.3 – The Participant accepts, pursuant to the KVKK, that the photos and videos taken during the organisation and given to them as a gift may be used in posts and advertisements on the organisation's social media, website and similar publication channels. The use of the photos and videos does not give rise to any copyright for the Participant.
5 – CONDITIONS OF PARTICIPATION
5.1 – Our winter package programmes are open to persons aged 12-55 who have no loss of limb or senses, who can carry out their daily activities, and who have no health problem of a kind that could put at risk the course of the organisation, their own safety or the safety of their teammates. In the Snowboard-Ski Basic Training Packages, the participation age is 12-55, and persons aged 12-18 may take part only with the permission or accompaniment of their legal parent. Even with the legal parent's consent or accompaniment, if there is a justified expectation that participation would be inappropriate because of the minor participant's attitude, conduct and behaviour, Doğadayız has the discretion to prohibit/prevent the minor's participation in the activity. Payments made by the legal parent in respect of the minor are not refundable, and the legal parent has accepted that no refund will be made where the minor cannot take part in the activity because of their behaviour. In the Snowboard-Ski Experience Packages, the participation age is also 12-55; the same parental permission/accompaniment conditions apply to persons aged 12-18.
5.2 – For persons aged 12-18 who will take part in our winter package programmes accompanied by a parent, a scanned, wet-signed document confirming that prior information has been provided and that approval and consent have been given must be sent by e-mail to our address [email protected].
6 – HOTEL RULES
6.1 – Rooms and their fixtures must be used cleanly and carefully by the Participant. Everything is checked at handover. They are handed over intact and in working order. Likewise, on return, all fixtures are taken back intact and in working order. Any damage caused by participants found to have acted intentionally, negligently or carelessly will be compensated by them.
6.2 – Smoking is not permitted in the rooms or common areas.
6.3 – Food and drink may not be brought in from outside.
6.4 – Pets are not accepted at the hotels.
6.5 – So that our other participants at the hotel are not disturbed, no one may restrict another person's freedom or disturb their peace through individual behaviour. Participants must refrain from any conduct or behaviour at the hotel that is socially unacceptable or that would offend the sensitivities of society. If such or similar situations are identified, the persons concerned will be warned or the service will be terminated. In this case, the Participant will not be refunded for the services not received, and their participation will be ended.
6.6 – Bringing any illegal narcotic substances into our hotel and activity departments is prohibited. Responsibility lies with the guest. If this is detected, the relevant law enforcement unit will be notified and legal proceedings will be initiated against the persons concerned. They will be removed from the organisation upon the arrival of the law enforcement unit.
6.7 – Managers and leaders have the authority to expel participants who do not comply with the rules. The participation fee of anyone who loses the right to take part in the organisation for any reason, or who is expelled, will not be refunded.
7 – RISKS AND RESPONSIBILITIES
7.1 – Participants have accepted this agreement in the knowledge that, as in all outdoor sports, snowboarding and skiing involve certain risks inherent in the nature of outdoor and extreme sports, that foreseeable or unforeseeable accidents may occur, that adverse situations may arise and that, as a result of all these, there is a possibility of suffering psychological or physical harm.
7.2 – It is accepted that participants have read and understood the information provided by Doğadayız in the digital service agreement sent, after purchase, to the e-mail address they gave at the time of booking, and that they have decided of their own free will to take part in this organisation.
7.4 – Activity accident insurance is not provided in the Ski & Snowboard Training and Experience packages. Participants declare that they will cover any treatment costs that may arise under their own insurance. Participants taking part in these activities are free to take out private insurance.
7.5 – In all activities, participants agree to use all vehicles, materials and equipment provided to them for the activities within the framework of the safety rules and in accordance with their intended purpose. The Participant is personally responsible for any adverse consequences arising from acting contrary to the safety rules. In this case, the Participant will not be able to benefit from insurance rights and cover. Doğadayız is not responsible for any material or non-material damage that may arise.
If this equipment provided to participants is destroyed or lost, the resulting financial loss will be borne by the participants.
7.6 – Persons must comply with the activity times and with the safety rules specified for the activities.
The Doğadayız Organisation exercises the necessary care by taking the necessary precautions and measures to minimise accidents that may occur during the activities it provides. Every participant joining the organisation is informed, within the scope of their free will, about the risks that may arise in outdoor sports. By signing this agreement, the Participant accepts and declares that they have read and understood the agreement.
8 – RIGHT OF CANCELLATION-REFUND AND DATE CHANGE
For cancellations and refunds for any reason, persons must log in to their existing account on our website, open a support request for the relevant booking and notify the agency of their request.
8.1 – Right of Cancellation/Refund: The Participant's booking is cancelled and, under rules that vary depending on the programme purchased, the reason for the cancellation/refund and the time remaining until the holiday date, they may receive a refund of the amount paid either at 100% or with a certain deduction.
8.2 – Right to Change Date: The Participant may postpone their entitlement to another date within the same season. If the person changes the date, the price difference between the two periods concerned is calculated on the basis of the prices on the date on which the person made the booking. If the Participant wishes to use this right on a date with the same price, they pay no difference. If they use it on a higher-priced date, they pay the price difference. However, if they choose a lower-priced date, no refund is made.
8.3 – Right to Transfer to Another Person: The Participant may transfer their right to the organisation they have purchased to another person. The transferee may receive the service after reading and signing the agreement.
8.4 – Right to Keep the Amount Paid as Credit: The Participant may exercise the right to put their package on hold and keep the amount as credit. In this case, the balance they have paid is kept as credit. The Participant may use the amount they have put on hold, kept as credit, for any Doğadayız product within exactly 1 year of the purchase date. Any balance not used within this period remains with Doğadayız and is not refunded. The right of cancellation and refund ends for balances put on hold. When balances put on hold are reactivated, the current list prices apply.
These rights may be used only 1 time.
Cancellation/refund, date change, transfer and put-on-hold rights vary depending on the winter programme our participants have joined.
- In Our Domestic Winter Programmes ( Our Erciyes Snowboard & Ski Training and Experience Programmes with Cappadocia Accommodation and the Sarıkamış Snowboard & Ski Experience Programme )
Until the Last 10 Days Before the Start of the Holiday,
-You may cancel the booking and receive a 100% refund
-You may make a date change on the basis of seasonal price differences, with reference to the price list on the date of your purchase.
-You may transfer it to another person.
-You may keep the amount you have paid as credit and use it on any package within 1 year.
These Rights May Be Used Only 1 Time.
Once the Last 10 Days Have Begun;
-If a documentable and justified force majeure reason has arisen, the Participant may postpone their entitlement to another date within the season, transfer their right to the purchased organisation to someone else, or put their package on hold and exercise the right to keep the balance paid as credit.
-If there is no documentable and justified force majeure situation, all of the Participant's rights end.
Important: If a programme runs on a single date only, the right to change the date cannot be used. The put-on-hold or transfer right may be used. If you wish to switch to a different programme, the price difference will be calculated by applying the current pricing procedure used for package programme changes. -
In Our International Winter Programmes ( Bulgaria / Bansko Snowboard & Ski Tour )
Until the Last 30 Days Before the Start of the Holiday;
- You may cancel the booking and receive a 100% refund .
-You may make a date change at the early booking prices applicable on the date of your purchase.
-You may transfer it to another person.
-You may keep the amount you have paid as credit and use it on any package within 1 year.
If Fewer Than 30 Days Remain Before the Start of the Holiday;- The amount you have paid is put on hold and kept for use within 1 year of the booking date ( for the next Bansko Tour, or for other winter or summer programmes ). Balances put on hold are non-refundable.
If You Share With Us the Refusal Letter Showing That You Could Not Obtain a Visa; you may receive a 100% refund regardless of the cancellation date.
If documentable force majeure situations occur; ( e.g. health problems supported by a medical report )
- The amount paid is put on hold for use within 1 year of the booking date ( for the next Bansko Tour or for a different Doğadayız programme within the same year ) and the right to change the date is granted. Balances put on hold are non-refundable.
IMPORTANT: You must notify us of your request by creating a support request for your booking record through the booking panel.
These Rights May Be Used Only 1 Time.
9 – AGENCY'S RIGHT OF CANCELLATION – FORCE MAJEURE
9.1 – Force majeure events set out in the law; situations that arise from events of an extraordinary and/or unforeseeable nature despite all necessary care having been shown and all precautions having been taken, and that prevent the start, continuation or completion of the package tour; and situations in which Doğadayız has no influence over the event that has occurred, are deemed force majeure for Doğadayız and the Participant.
These situations are:
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Natural disasters such as earthquakes, fires, volcanic eruptions, floods, storms, hurricanes, fog, avalanches and lightning, or epidemics, as well as nuclear or chemical disasters or fallout, and similar situations and events, without being limited to these, and extraordinary circumstances.
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Extraordinary circumstances that prevent international air, land and sea transport within the boundaries of the province/district to be visited in Türkiye, states of war or mobilisation, public uprisings, attacks or acts of terrorism, sabotage, riots, occupation and civil war, revolution, insurrection, forcible seizure, military coup or forcible seizure of government, civil unrest, industrial disputes, government sanctions, embargoes, strikes, lockouts, ports being closed or full, and, without being limited to these, any extraordinary circumstances or circumstances that may keep employees from working.
Important: Situations in which the location where the organisation provides the service is not directly affected do not constitute force majeure.
9.2 – Despite having shown all necessary care, Doğadayız may cancel or postpone the trip 24 hours before its start time or during the trip, due to any force majeure that prevents the trip from starting or continuing.
9.3 – Likewise, where it deems necessary and provided that it notifies the Participant, it may cancel, in part or in full, tours it has advertised or for which it has taken registrations, before the service begins. Within the same concept, it may change the names of the hotels covered by the service, the places specified in the programme and shown as places to be visited, and the order of the activities.
9.4 – If, despite Doğadayız having shown all necessary care, some activities cannot be provided during the holiday due to adverse weather, official restrictions or similar unforeseeable force majeure reasons, Doğadayız will offer another equivalent activity or activities in place of the activity in question or, at the Participant's request, an amount equal to the cost of the activity on the date of purchase will be kept as credit. It may be used for an activity of the Participant's choice within 1 year. In addition, if the person requests it, the activity fee for the service that could not be provided will be refunded. Refund amounts are calculated on the basis of the activity cost as at the persons' date of purchase and are made as a partial refund.
Important: If the situations specified in Article 9.4 occur, refunds are made after the organisation, within the week in which the service could not be provided, has assessed each participant individually on the basis of their purchase date and has informed the persons in writing of the refund amounts.
Important: If adverse weather or unforeseeable situations occur during the 2 Nights 3 Days Snowboard-Ski Training and Experience package with accommodation, a “Cappadocia Regional Tour” will be organised as an alternative programme. ( ATV Safari Among the Fairy Chimneys, Pottery & Ceramics Workshop Tour, Wine Tasting in a Wine Cellar )
9.5 – Participants who join the programme alone are accommodated with a person of the same sex in shared rooms for 2 or 3. If gender is declared incorrectly at the time of booking, it may not be possible to provide the accommodation, and in that case the Participant cannot exercise their cancellation/refund rights.
10 – OTHER PROVISIONS
10.1 – Because guest satisfaction is a priority, Doğadayız has the right, where it deems necessary, to make additions to and removals from the programme and all other services without notice. In such cases, the Participant's approval is not required, and no right of cancellation or compensation arises for them. Amendments and updates to the participant agreement also apply to participants who booked beforehand and have not yet received the service.
10.2 – If the Participant is unable to take part in one or more of the activities in the organisation for any reason, or cannot do so because their physical condition is not suitable, this gives the Participant no right of cancellation or compensation, nor are they deemed to have received an incomplete service.
10.3 – If the Participant decides to leave the organisation because they find the service defective, they are obliged, under the duty to act in good faith towards the agency, to notify the organisation in writing of any problems. A participant who leaves the organisation without giving written notice is deemed to have used the service.
10.4 – For the sake of participant satisfaction, Doğadayız keeps all channels for its participants accessible and open, including leadership services, reception services, public relations and participant satisfaction, and complaint and suggestion channels. The Participant agrees not to act or make statements on any social platform containing unilateral judgements or verdicts in a way that would damage Doğadayız materially or morally, without first notifying Doğadayız or Doğadayız officials in writing of the problems experienced during the provision of the service. Participants accept and declare that, in any crisis that may arise, they will not behave in a manner that would harm the organisation without using these channels.
10.5 – If, after the service has been provided, the relevant bank or financial institution does not pay the service fee to Doğadayız because the credit card used by the Participant at the time of booking was used wrongfully or unlawfully by unauthorised persons, on the grounds that it belongs to someone else or that the purchase was made without the cardholder's knowledge, the Participant is liable for the service fee and any resulting damages.
10.6 – Our call centre number stated on our website is 0850 346 85 99. Calls made on this number are recorded in line with quality standards. Apart from this, calls made on any other number, including the other numbers stated on our website, are not recorded. Within the scope of KVKK information security, past guest call recordings are archived for 3 months and then deleted. These archived recordings, kept to clarify any communication gaps that may arise with a view to protecting producer and consumer rights, are not used for any other purpose and are not shared with 3rd parties.
10.7 – All participants who register for or obtain information about Doğadayız products via the website or our customer service number are deemed to have given permission for promotional communications via the contact details they have provided. Participants are deemed to have given permission unless they themselves withdraw it.
10.8 – Even if they have not signed it, participants are deemed to have learned the terms of this agreement, which will be valid between the parties, via www.dogadayiz.net, and to have undertaken to Doğadayız to participate under these terms.
10.9 – In the event of a dispute, the applicable legal terms apply and the Courts of Fethiye/ Muğla have jurisdiction. The TÜRSAB SCHEDULE will be used to resolve the dispute. Any application concerning the dispute must be made within 15 days after the end of the organisation. Doğadayız's records and reports on the matter will be taken into account as evidence.
THE ABOVE PROVISIONS, TOGETHER WITH THE BOOKING DOCUMENT, FORM THE AGREEMENT; ALL TERMS HAVE BEEN NEGOTIATED, UNDERSTOOD AND ACCEPTED BY THE PARTIES OF THEIR OWN FREE WILL.
Pursuant to the KVKK, I consent to the photos and videos taken within the scope of the package tour I have purchased and/or given to me as a gift being used in posts and advertisements on the organisation's social media, website and similar publication channels.
The agreement was delivered to me digitally through a data storage infrastructure in which data cannot be deleted; I have read, understood and accepted it.